USU KnowledgeCenter

USU KnowledgeCenter for Outbound Calls

USU KnowledgeCenter 5 is the standard knowledge base for call- and service centers.

The service center is the central point of contact with your customers, particularly for outbound calls.

USU KnowledgeCenter 5 offers several functions for outbound call centers that allow well-structured conversations. The core module is USU KnowledgeGuide. It specifies questions and logical answers to the user. Depending on the user's answer, the next logical question is displayed. KnowledgeGuide guides the user through the conversation to the appropriate solution.

To enable a consistent optimization, we have developed special reports that constantly evaluate the interview guide.

From Inbound to Outbound Service Centers

The customer is already on the phone? In this case, the user can see suitable Next Best Offers ,particularly for this customer.