USU KnowledgeCenter

USU KnowledgeCenter as Self-service Application

The importance of the intranet as the primary information channel for employees increases day by day. Today, employees expect to find reliable assistance there first before reaching for the phone.

 

USU KnowledgeCenter 5 already adopts the function of this self-service channel today and integrates information in the organization's intranet. A connection to the ticketing system is also typical.

Relevant features may be integrated in the intranet application via SOAP APIs.

Self-Service requirements

• fast help for IT problems
• presentation of FAQs
• guided dialogues for non-technical users
• explanation of tickets bevor hand
• create tickets
• visible processing status

 

USU KnowledgeCenter is now also available in a mobile version especially developed for external sales reps and on-site service techs. Now they can easily access the information they need from mobile devices such as an iPad and iPhone! You can find more information on this latest development in the "News & Upcoming Events" section of our website.